The term GenQuare.com' or 'us' or 'we' refers to the owner of the website whose office is at E101/A, AF Enclave, Jamia Nagar, New Delhi - 110025.
Buyer Protection Policies
We offer 100% Buyer Protection Policy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.
- Genuine Products
- We guarantee to sell only genuine products to customers through GenQuare.com
- Secure Payments
- Customers' Personal Data is kept Confidential
- All Online Transactions are secured.
- Easy Returns, Replacements & Refunds
- Return/Replacement request for any Order should be submitted within 24 hours of receiving the Product.
- Refund/Replacement will be initiated only upon receiving of the product.
- In case the product was damaged while in your possession, GenQuare will not be under any liability to process the refund/replacement
- Damaged/ Missing/ Empty Packages need to be returned within 24 hours of receiving the product
- Order Replacement can be done in following cases:
-Wrong Book/ Paper Quality/ Different Author / Different Publication
-Missing Pages / different Binding
-Not as per description
- Return Package should have the original Price tag and Packaging slip.
- Shipping and Handling
We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Risk of loss and damages pass on to you after the products delivery. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you may be requested to send such products through any available courier services refund (along with the standard courier charges) will be initiated by us upon the receipt of the product.
- Information we collect
When using our site and services, you may provide information about yourself, such as name, address, phone, mobile, and e-mail. This may occur when you register on GenQuare.com.
How do we use your information?
We use your information for following uses:
- - To include desired books (As per your recommendation, searches, Purchase)
- - contact you with updates, offers, news etc from GenQuare.com
- - contact you to send you offers from our sponsors or advertisers
We do not disclose your personal information including email / mobile phone number to any third parties, unless required by law.
We may amend this policy from time to time. If we make any substantial changes in the way we use your information we will notify you by posting an announcement on our website that will show up for 30 days.
- Product Description
GenQuare.com and its affiliates attempt to be as accurate as possible. However, GenQuare.com makes no warranties that the product description and any other content of its site are accurate, complete, reliable, current or error free. The product offered by GenQuare.com itself is not as described and its sole remedy is to return in its unused condition.
Terms & Condition:
By accessing this web site / mobile app, you are agreeing to be bound by these web Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this website.
- Use License
Permission is granted to temporarily download one copy of the materials (information) on GenQuare.com’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Attempt to decompile or reverse engineer any software contained on GenQuare.com’s web site;
- Remove or transfer the materials to another person or “mirror” the materials on any other server/website/application.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by GenQuare.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on GenQuare.com’s web site and mobile app are provided “as is”. GenQuare.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, GenQuare.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or mobile app or otherwise relating to such materials or on any sites linked to this site.
In no event shall GenQuare.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on GenQuare.com’s website or mobile app, even if GenQuare.com or an GenQuare.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
- Revisions and Errata
The materials appearing on GenQuare.com’s web site or mobile app could include technical, typographical, or photographic errors. GenQuare.com does not warrant that any of the materials on its web site are accurate, complete, or current. GenQuare.com may make changes to the materials contained on its web site at any time without notice. GenQuare.com does not, however, make any commitment to update the materials.
GenQuare.com has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by GenQuare.com of the site. Use of any such linked web site is at the user’s own risk.